ISO/IEC 20000 Foundation Certificate, školení

Popis kurzu

Určeno pro

• IT professionals who require an understanding of ISO/IEC 20000 and how it may be used to enhance the quality of IT services provided by an IT organization.
• Operational staff involved in the day-to-day activities of an IT organization and the execution of processes such as Incident Management, Problem Management, Change Management, etc.

Obsah kurzu

Upon successful completion of this course participants will understand:

• The content and purpose of the ISO/IEC 20000 standard.
• How an IT organization can obtain certification against the standard.
• The role of Registered Certification Bodies (RCBs).
• How the ISO/IEC 20000 standard relates to ITIL and other standards and methodologies.

Participants will also gain the knowledge necessary to prepare for the ISEB and EXIN ISO/IEC 20000 Foundation examinations.

For more info about this course please open datasheet

Předpoklady

None.

However, participants who hold one or more of the following certificates will already understand some of the concepts discussed in the course:

• ITIL® V3 Foundation Certificate in IT Service Management
• ITIL® V2 - V3 Foundation Bridge Certificate
• ITIL® V2 Foundation Certificate in IT Service Management

It is recommended that participants read the following publications and bring copies of them to the course:

• ISO/IEC 20000-1:2005(E) Information technology – Service management – Part 1: Specification
• ISO/IEC 20000-1:2005(E) Information technology – Service management – Part 2: Code of practice

Examination candidates should be aware that at least 4 hours of personal study are required outside of the course hours.

Studijní materiály