ITIL V3 Release, Control and Validation, školení

Dodavatel

Profil firmy na EduCity:

Hewlett Packard s.r.o. Hewlett Packard s.r.o.
Odkaz na www dodavatele:

http://www.hp.cz/skoleni

Akce

Typ akce:

kurz
Popis akce:

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Vedeno v jazyce:

česky
ID akce:

1548745

Místo konání
Region:

Bratislava
Adresa:

Galvaniho 7, Bratislava

ukázat na mapě

Termín
Termín zahájení:

5.11.2012
Doba trvání:

5 dní
Cena *
Cena:

39360 Kč 39360 Kč / 1632 Eur
Popis ceny:

39360 Kč (39360 Kč / 1632 Eur)
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Popis veřejného kurzu ITIL V3 Release, Control and Validation

Popis kurzu

Toto školení se podrobně zabývá procesy a nástroji podpory přechodu služeb a jejich součástí. Jedná se o procesy Change Mnagement, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfillment, Service Evaluation and Knowledge Management. Podrobně jsou probírány aspekty implementace a technologií.

Součástí školení je formální přezkoušení (komplexní přezkoušení bez možnosti použití učebnic formou multiple-choice s osmi otázkami, na které je třeba odpovědět v čase 90 minut; pro úspěšné vykonání zkoušky musí studenti dosáhnout 70% správnosti odpovědí). Cena zkoušky není zahrnuta v ceně kurzu. Zkouška se koná pátý den školení.

Při úspěšném absolvování tohoto školení má účastník nárok na zisk 36 bodů PDU pro ziskání či udržení certifikace podle PMI® stupně PMP®.
Školení vedená v anglickém jazyce podléhají 20% příplatku k uvedené ceně. / Courses held in English have 20% extra fee to the above price.

This course provides in-depth coverage of the processes and tools that support the transition of services and service components. In scope processes are Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfillment, Service Evaluation and Knowledge Management. Implementation and technology considerations are discussed in depth.

This course contains formal examination (closed book complex graded multiple-choice examination with 8 questions to be answered in 90 minutes; students must get 70% correct in order to pass). Price of exam is included in the price of the course. Exam is organized at 5th day of the course.

Při neúspěšném složení zkoušky lze zkoušku opakovat při následujícím termínu konání kurzu. Cena samostatné zkoušky je 4 305 Kč / 4 JTP.
When you do not pass the exam, it is possible to repeat it in the next course term. The price of the exam itself is 4 305 CZK / 4 JTP.

On successful completion of this course, the student can claim 36 education units or PDUs that can be used to attain or maintain the PMI® PMP® credential.

Určeno pro

IT professionals who require a deep understanding of Release, Control and Validation processes and how they may be used to enhance the quality of IT service

support within an organization

Operational staff involved in the activities of the following processes and/or functions: Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfilment, Service Evaluation and Knowledge Management

Obsah kurzu

Upon successful completion of this course participants will understand:

The importance of the concept of Service Management as a Practice.
The activities, methods and functions used in each of the ITIL Release, Control and Validation processes as well as the process roles and responsibilities.
How to use Knowledge Management to enhance ongoing decision support and service delivery capability.
The importance of the Release, Control and Validation capabilities in realizing successful service transition.
How the ITIL Release, Control and Validation processes interacts with other Lifecycle processes.
Continual Service Improvement as a consequence of the ITIL Release, Control and Validation processes and functions.
The technology and implementation considerations, as well as the challenges, critical success factors and risks surrounding ITIL Release, Control and Validation.

Participants will also gain the knowledge necessary to prepare for the “ITIL Certificate in Release, Control and Validation” examination from EXIN, ISEB or APM Group. This certificate is worth 4 credits in the ITIL Version 3 Qualification Scheme.

Formal examination: this is a closed book complex graded multiple-choice examination with 8 questions to be answered in 90 minutes. Students must get 70% correct in order to pass.

For more info about this course please open datasheet

Předpoklady

Demonstrate between 2 and 4 years of professional experience in the ITSM market place.

Hold one or more of the following certificates:

ITIL® V3 Foundation Certificate in IT Service Management
ITIL® V2 - V3 Foundation Bridge Certificate

It is assumed that participants will have read the following ITIL Service Management Practices core lifecycle publications:

Service Strategy
Service Design
Service Transition
Service Operations
Continual Service Improvement

Examination candidates should be aware that at least 12 hours of personal study are required.

Studijní materiály

V angličtině

Návaznosti

Other modular courses covering ITSM Lifecycle stream or Capability stream leading to the ITIL Expert Qualification

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